Shipping & Payment Info

You can pay us in a number of ways via the Netcash Payment Gateway, or via our Yoco Payment Page (see checkout cart):

• Credit card: We will require additional information for fraud detection and authentication purposes, and if we do not receive it, the order will be cancelled.
• Debit card
• Instant EFT with Ozow
• Capitec Pay
• Scan to Pay
• Visa Click to Pay
• Retail Payments: Use this option for discreet payments in cash.
• FNB Cash Deposit: (Discreet Payment option, only in cases where a card or EFT payment are really not an option due to personal safety concerns. Please get in touch with us for this option).

We do NOT accept payment by:

• Cash on delivery

Specific Warranties You Make When Making Payment

1. If you are using a credit or debit card, you warrant (guarantee) that:
   1. You are authorized to use the credit or debit card, and
   2. There are sufficient funds for the order.
2. If you are using a direct cash deposit/Yoco payment, then you warrant (guarantee) that you will make the payment within one day from when the order is placed. If your payment is not reflected within this time, the order will be cancelled.
3. If you are paying by means of a voucher or coupon, then you warrant (guarantee) that:
   1. The voucher or coupon has not been redeemed (used) before
   2. The voucher or coupon is still valid (i.e., it has not expired)
   3. You have not provided the voucher or coupon to anyone else
4. Vouchers and coupons are subject to further restrictions, particularly regarding their ability to be exchanged for cash. Please read our terms and conditions.

2. SHIPPING METHODS

We ship with a number of local and international shipping providers:

* Quote available on request.

2.1 Shipping Rates

Live shipping rates are available to view at checkout. Always make sure you provide as much details for your address as possible to ensure we deliver to the correct location.

• Internet Express: R49-R88
• The Courier Guy: R95-R200+
• SkyNet: R76-R149
• PostNet: R125
• FedEx (International Shipping Only): Email us for a quote

NOTE: For a more accurate estimation add items to cart, where you will be able to see live rates.

2.2 Changing of Delivery Address

We use a third-party courier to get your goods to you, and for security reasons, we cannot change the shipping address once the order has been processed. Please ensure your shipping address is correct. We require the following information:

• First and Last name (No legal names required)
• Phone:
  • Please provide country code, e.g. +27 for South Africa
  • 10-digit format: +27 01 234 5678
• Address:
  • Apartment/House/Plot Number
  • Street Name
  • Suburb
  • City/Town
  • Province
  • Postal/Zip Code

2.3 Delivery Times

All orders received before 12:00 each day are processed and shipped on the same day. Orders received after this time are processed and shipped the following day. Deliveries will be made during business days (i.e., not on weekends or public holidays) during business hours, which are 08h00 to 17h00. Normally, the information on the order will indicate how long it will take before your goods are delivered. If this information is not included, then the normal delivery times are 1-2 business days for local Cape Town deliveries and 3-4 business days for deliveries countrywide from the date the order was placed. This only applies if you are making use of a courier service at checkout. Other shipping options, such as PostNet to PostNet, take 3-4 business days. If you have not received your goods within 7 business days after you placed your order, please contact us with your order number so that we can assist. If we discover we cannot deliver in the 7-day period after you placed your order, we will give you a choice to wait until we can make the delivery or you can cancel the transaction. This may be due to restocking of items that are currently out of stock or other unforeseen circumstances beyond our immediate control. NOTE: The estimated delivery time does NOT include production time for Pre-Ordered items, which is usually 2-3 weeks.

2.4 Incorrect Goods Delivered / Broken Goods Delivered

Please check the contents of your delivery as soon as possible (preferably when it is delivered) and report any damage/incorrect goods that you have received as soon as possible. Please remember to provide the order number so we can track your order and find out what went wrong.

2.5 Transfer of Risk on Delivery

Once we have delivered the goods to you, the risk in the goods passes to you. This means we are not responsible for any loss you may suffer if the goods are stolen or broken by you or someone who you give access to the goods. We are also not responsible for any damage or loss you suffer if you use the goods in a way they were not intended to be used or against the instructions. PLEASE READ THE INSTRUCTIONS on how to use the goods as they contain important warnings and safety information!

2.6 Inability to Deliver

If you, or someone authorised by you, is not available at a particular delivery address, then we will try to deliver the goods twice more. If we are still unable to deliver the goods, then we will cancel the order, which will be returned to us, and refund the purchase price. If for some reason you were not available, please contact us so we can arrange for the courier to get in touch with you again.